Mercure Paignton Hotel

They were having a soft opening so got a great deal and was so well looked after. The staff were really lovely and so helpful. They were having a few teething issues with systems and the like but it didn't matter. They were charming and really went the extra mile. The hotel itself is lovely and so far removed from what I'm used to having to stay in when visiting family in Paignton. I'm so glad the Mercure has arrived!!! At last, somewhere decent to stay. :-)

The staff and hotel are absolutely brilliant! The breakfast was great and plentiful. You may have to wait for refills but that is down to the volume of customers. I will say, the customers do forget the staff are working hard in a minimum wage environment which is currently struggling to employ staff in the UK! Please be more patient and courtesy costs nothing. Rude customers ( which I saw) need to change their attitude and manner! My only slight issue was the hotel rooms were very warm ( they have temperature controls) but I could not seem to get our room cool.

On arrival, we were greeted by an exceptional member of the reception staff called Avauthi. She was so kind and friendly. She went above and beyond to make sure our stay was the best possible experience. It was lovely to see her through out our stay, she always made the effort to greet us and made us feel so welcome. I hope that management of The Mercure are able to personally recognise what an absolute assest Avauthi is for representing the hotel to the highest standard of person centred hospitality. Thank you.

Great breakfast, location is easy walk from station and right on the seafront by the pier. Very modern and comfortable rooms and nice layout with lots of lounge areas in the lobby to gather with family and friends. Really nicely decorated for Christmas. Great friendly staff, enjoyable stay.

My wife and I had a lovely long weekend stay in the Mercure Hotel and it really lived up to our expectations. The location of the Hotel is great with it being on the sea front. We had a lovely sea view room, with a great view across the green to the sea. The service was excellent and the breakfast and evening meals in the hotel were delicious. The location of the hotel is brilliant, it is only a few minutes walk to the centre of town, the train station and the Bus station. There are number of restaurants and cafe's located next door to the hotel or within a few minutes walk from the hotel. We had a great time and we would recommend it to anyone, we would certainly consider going again.